Privacy statement

I. General information and mandatory information

1. Data protection

We, the Phoenix Professional Audio GmbH, take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy. Personal data is collected on this website only to the technically necessary extent.

The following explanation gives you an overview of how we guarantee this protection and what kind of data is collected for which purpose.

Please note that data transmission over the Internet (for example, when communicating via e-mail) may have security gaps. A complete protection of the data from access by third parties is not possible.

2. Contact details of the party responsible for the data collection

The party responsible for data processing on this website within the meaning of the EU General Data Protection Regulation (GDPR) is:

Phoenix Professional Audio GmbH
Hermann-Oberth-Str. 12
83052 Bruckmühl / Germany

Tel.: +49 (0) 8062 908 49 84

The responsible party for the processing of personal data is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data (such as names, e-mail addresses, etc.).

3. Legal basis for the processing of personal data

Insofar as we obtain the consent for processing of personal data by the data subject concerned, Art. 6 para. 1 lit. a GDPR is the legal basis for the processing of personal data.

In the processing of personal data necessary for the fulfillment of a contract to which the data subject is a party, Art. 6 para. 1 lit. b GDPR is the legal basis. This also applies to processing operations required to carry out pre-contractual actions.

Insofar as processing of personal data is required to fulfill a legal obligation to which our company is subject, Art. 6 para. 1 lit. c GDPR is the legal basis.

In the event that vital interests of the data subject or of another natural person require the processing of personal data, Art. 6 para. 1 lit. d GDPR is the legal basis.

If processing is necessary to safeguard the legitimate interests of our company or a third party, and if the interests, fundamental rights and fundamental freedoms of the data subject do not outweigh the first-mentioned interest, Art. 6 para. 1 lit. f GDPR is the legal basis for processing.

4. Data deletion and storage period

The personal data of the data subject will be deleted or blocked as soon as the purpose of storage ceases to apply. Furthermore, data may be stored if this has been provided for by the European or national legislator in EU regulations, laws or other provisions to which the person responsible is subject. The data will also be blocked or deleted if a storage period prescribed by the aforementioned standards expires, unless there is a need for further storage of the data for the conclusion or fulfilment of a contract.

5. SSL or TLS encryption

For security reasons and for the protection of the transmission of confidential content, such as orders or inquiries that you send to us as a site operator, this site uses an SSL or TLS encryption.

You will recognize an encrypted connection by the string “https://” and the lock icon displayed in your browser bar.

II. Data collection

1. Data collection when visiting our website

The Phoenix Professional Audio GmbH automatically collects and stores information in so-called server log files, which your browser automatically transmits to our server. These are:

  • Name of the site accessed
  • Browser type and browser version used
  • The user’s operating system
  • Transferred amount of data
  • Referrer URL
  • Host name of the accessing computer
  • Date and time of server request
  • IP address

A merge of this data with other data sources will not be done.

The basis for data processing is Art. 6 para. 1 lit. f GDPR, which allows the processing of data for the performance of a contract or pre-contractual measures.

A transfer or other use of the data does not take place. We reserve the right to check this data retrospectively, if we become aware of specific indications for illegal use.

2. Cookies

The websites partly use so-called cookies. Cookies do not harm your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and stored by your browser. Most of the cookies we use are so-called “session cookies”. They are automatically deleted after your visit. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser on the next visit. You can set your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, exclude the acceptance of cookies for certain cases or in general and enable the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website.

Cookies which are necessary to allow electronic communications or to provide certain functions you wish to use (such as the shopping cart function) are stored pursuant to Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the storage of cookies to ensure an optimized service provided free of technical errors. If other cookies (such as those used to analyze your surfing behavior) are also stored, they will be treated separately in this privacy policy.

Please note that you can configure your browser to generally reject the storage of cookies on your device or you can decide on a case-by-case basis whether to accept or reject a cookie. Once set, you can also delete cookies at any time. How this works in detail can be found in the help menu of your browser. An explanation for the respective browser can be found under the following links:

Please note that if you do not accept cookies, the functionality of our website may be limited.

3. Data collection when contacting

Should you send us questions via the contact form or via email, we will collect the data entered on the form or in the email, including the contact details you provide, to answer your question and any follow-up questions. We do not share this information without your permission.

Thus, we will process any data you enter onto the contact form only with your consent per Art. 6 para. 1 lit. a GDPR. You may revoke your consent at any time. An informal email making this revocation is sufficient. The data processed before we receive your revocation may still be legally processed.

We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your inquiry). Any mandatory statutory provisions – especially those regarding mandatory data retention periods – remain unaffected by this provision

The legal basis for processing data from inquiries by email is our legitimate interest in answering your inquiry in accordance with Art. 6 para. 1 lit. f GDPR. If your contact is aimed at concluding a contract, then additional legal basis for the processing is Art. 6 para. 1 lit. b GDPR. Your data will be deleted after final processing of your inquiry. This is the case if it can be inferred from the circumstances that the matter in question has been finally clarified and provided that no statutory retention requirements are in conflict.

4. Data collection when registering on our website

You can register on our website in order to access additional functions offered here. The input data will only be used for the purpose of using the respective site or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise, we will reject your registration.

To inform you about important changes such as those within the scope of our site or technical changes, we will use the email address specified during registration.

We will process the data provided during registration only based on your consent Art. 6 para. 1 lit. a GDPR. You may revoke your consent at any time with future effect. An informal email making this revocation is sufficient. The data processed before we receive your revocation may still be legally processed

The data collected during registration will be stored as long as you are registered on our website and will subsequently be deleted. Legal retention periods remain unaffected.

5. Data collection for contract processing and for goods dispatch

On the basis of Art. 6 para. 1 lit. b GDPR personal data are collected and processed when they are communicated to us by you to carry out a contract or when opening a customer account.

We transmit personally identifiable data to third parties only to the extent required to fulfill the terms of your contract, for example, to companies entrusted to deliver goods to your location. Your data will not be transmitted for any other purpose unless you have given your explicit permission to do so. Your data will not be disclosed to third parties for advertising purposes without your explicit consent.

A deletion of your customer account is possible at any time and can be done by a message to the party responsible named above.

III. Newsletter

If you would like to receive the newsletter offered on the website, we require an e-mail address from you, as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. Further data is not collected or only on a voluntary basis. We use this data exclusively for the delivery of the requested information and do not pass it on to third parties.

Registration procedure: For sending newsletter we use the so-called double opt-in procedure. After registering on our website, you will receive an email asking you to confirm your registration by clicking on a corresponding link. This confirmation is necessary so that nobody can register with external email addresses. The registrations for newsletter are logged and permanently saved in order to be able to prove the registration process in accordance with the legal requirements.

The processing of the data entered into the newsletter registration form takes place exclusively on the basis of your consent (Art. 6 para. 1 lit. a GDPR).

You may revoke your consent to the storage of data, the email address and its use for sending newsletters at any time, for example via the provided link in the newsletter or by means of an appropriate message to the party responsible named above. The legality of already completed data processing operations remains unaffected by the revocation.

The data deposited with us by you for the purpose of receiving newsletter is stored by us until your release from the newsletter and deleted after unsubscribing the newsletter, unless you have explicitly consented to a further use of your data, or if we reserve the right to further data usage, which is permitted by law and which we inform you about in this statement. Data stored for other purposes with us remain unaffected.

IV. Notes on social plugins

1. Use of Facebook plugins

On our pages, plugins of the social network Facebook, provided by Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA, are integrated. The Facebook plugins can be recognised by the Facebook logo or the “Like-Button” on our site. An overview of the Facebook plugins can be found here: When you visit our pages, the plugin establishes a direct connection between your browser and the Facebook server. Facebook receives the information that you have visited our site with your IP address. If you click on the Facebook “Like” button while you are logged into your Facebook account, you can link the contents of our pages to your Facebook profile. As a result, Facebook can assign the visit to our pages to your user account. We would like to point out that we as the provider of the pages are not aware of the content of the data transmitted and its use by Facebook. Further information can be found in the Facebook privacy policy at If you do not wish Facebook to associate your visit to our pages with your Facebook user account, please log out of your Facebook user account.

2. Use of Twitter

On our pages, plugins of the social network Twitter, provided by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA, are integrated. By using Twitter and the “re-tweet” function, the websites you visit are linked to your Twitter account and shared with other users. This data is also transmitted to Twitter. We point out that we as the provider of the pages are not aware of the content of the transmitted data and their use by Twitter. For more information, see the privacy policy of Twitter at: Your privacy settings on Twitter can be changed in the account settings via

3. Use of Google +1

Our sites use features of Google +1. Provider is the Google Inc. 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Collect and share information: The Google +1 button allows you to post information worldwide. The Google +1 button will help you and others to get personalized content from Google and partners. Google stores both the information that you +1’d for a piece of content and information about the page you viewed when you clicked +1. Your +1’s may appear alongside your profile name and photo in Google services, such as search results or in your Google profile, or elsewhere on websites and ads on the web. Google records information about your +1 activity to improve Google’s services to you and others. To use the Google +1 button, you need a globally visible, public Google profile that has at least the name chosen for the profile. This name will be used in all Google services. In some cases, this name may also replace a different name you used when sharing content through your Google Account. The identity of your Google Profile may be displayed to users who know your email address or have other identifying information from you. Use of the information collected: In addition to the uses outlined above, the information you provide will be used in accordance with the applicable Google privacy policy. Google may publish summarized statistics about users’ +1 activity or share it with users and partners, such as publishers, advertisers, or affiliate websites. For more information, see the Google +1 privacy policy:

4. Use of Pinterest

Our website uses social plugins of the social network Pinterest, which is operated by Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA (“Pinterest”). If you activate the plug-in on one of our web pages with a click, your browser establishes a direct connection with the servers of Pinterest. The plugin transmits protocol data to the server of Pinterest in the USA. This log data may include your IP address, the address of the websites visited, which also includes Pinterest features, browser type and settings, the date and time of the request, how you use Pinterest, and cookies. For more information on the purpose, scope and further processing and use of the data by Pinterest, as well as your rights in this regard and ways to protect your privacy, see the privacy policy of Pinterest:

5. Use of LinkedIn

Our website uses features of the LinkedIn network. Provider is LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. Each time you visit one of our pages that contains LinkedIn features, it connects to LinkedIn servers. LinkedIn is informed that you have visited our website with your IP address. If you click LinkedIn’s “Recommend Button” and are logged in to your LinkedIn account, LinkedIn will be able to associate your visit to our website with you and your user account. We point out that we as the provider of the pages have no knowledge of the content of the transmitted data and their use by LinkedIn. For more information, see the LinkedIn privacy statement:

6. Use of Youtube videos

This site uses Youtube Embedding feature to display and play videos from “Youtube”, which is owned by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”). Hereby, the extended privacy mode is used, which according to the provider information stores user information only when playing the video(s). When the playback of embedded Youtube videos starts, the provider “Youtube” uses cookies to collect information about user behavior. According to “Youtube”, these are used, among other things, to capture video statistics, improve user-friendliness and prevent abusive practices. Regardless of any playback of the embedded video, every time you visit this site, you will be connected to the Google Network “DoubleClick”, which may trigger further data processing without us having any influence. Further information on data protection at “YouTube” can be found in the provider’s privacy policy:

V. Use of Google AdWords and Google Conversion Tracking

This website uses the Google AdWords online advertising program and Google AdWords conversion tracking. The conversion tracking cookie is set when a user clicks on a Google-served ad. Cookies are small text files that are stored on your computer system. These cookies lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of this website and the cookie has not expired yet, Google and we can recognize that the user clicked on the ad and was redirected to this page. Each Google AdWords customer receives a different cookie. Cookies can not be tracked through AdWords advertisers’ websites. The information gathered using the conversion cookie is used to generate conversion statistics for AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, they do not receive information that personally identifies users. If you do not want to participate in tracking, you can opt-out of this by easily disabling the Google Conversion Tracking cookie through your Internet browser via User Preferences. Then you will not be included in the conversion tracking statistics.

The storage of “conversion cookies” is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising. For more information about Google’s privacy policy, visit the following Internet address:

VI. Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. Google Analytics cookies are stored on the basis of Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising. However, if IP anonymisation is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the full IP address will be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by downloading and installing the browser plug-in available under the following link:

For more information about how to handle user data on Google Analytics, see the Google Privacy Policy:

VII. Use of Google reCAPTCHA

We use “Google reCAPTCHA” (hereafter “reCAPTCHA”) on our websites. Provider is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”). By using this service, it can be distinguished whether the corresponding input is of human origin or abused by automated machine processing. The service includes the sending of the IP address and any other data required by Google for the service reCAPTCHA to Google. The data processing is based on Art. 6 para. 1 lit. f GDPR. The Web site operator has a legitimate interest in protecting its web sites from abusive automated spying and SPAM. Google LLC, based in the USA, is certified under the US Privacy Shield, which ensures compliance with the data protection standard in the EU. For more information about Google reCAPTCHA and Google’s Privacy Policy, please see:

VIII. Use of Google Maps

This site uses the Google Maps map service via an API. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. To use Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer. The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website. This constitutes a justified interest pursuant to Art. 6 para. 1 lit. f GDPR. Further information about handling user data, can be found in the data protection declaration of Google at:

IX. Use of Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our website. This constitutes a justified interest pursuant to Art. 6 para. 1 lit. f GDPR. If your browser does not support web fonts, a standard font is used by your computer. Further information about handling user data, can be found at and in Google’s privacy policy at

X. Use of Yumpu

We use from i-magazine AG, Gewerbestrasse 3, 9444 Diepoldsau, CH, to display our product sheets and flyers on our website. Yumpu provides a digital platform for publishing magazines, brochures or catalogs. Using Yumpu, the content of PDF files is displayed directly in the web browser as a so-called flipbook, without loading the PDF files. When you access digital magazines on our website, a connection is established to Yumpu’s servers in Switzerland. Accessing the digital magazines requires that Yumpu recognizes the user’s IP address, since without the IP address, the content usually cannot be sent to your browser. In this context, we refer to the Yumpu data protection declaration at as well as the Yumpu cookie policy:

XI. Privacy Rights

Within the scope of applicable laws, you have the right to request information on your stored personal data, their origin and recipient and the purpose of the data processing (Art. 15 GDPR) and possibly a right to correction of incorrect data (Art. 16 GDPR), of blocking or deletion of these data (Art. 17 DSGVO), the right to limit processing (Art. 18 GDPR), the right of opposition (Art. 21 GDPR) and the right of data transferability (Art. 20 GDPR). With regard to the right to information and the right to erase, the restrictions under §§ 34 and 35 BDSG apply.

In addition, there is a right of appeal to a data protection supervisory authority (Art. 77 GDPR in conjunction with § 19 BDSG). The competent supervisory authority for data protection issues is the state data protection officer of the federal state in which our company is based. A list of data protection officers and their contact details can be found on the following link:

Many data processing operations are only possible with your explicit consent. You can revoke an existing consent at any time. An informal message by email to us is sufficient. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

XII. Change of privacy policy

Our privacy policy may be adjusted at irregular intervals to comply with current legal requirements or to implement changes in our services, such as the insertion of new offers. The new privacy policy will automatically apply to your next visit.

XIII. Objection to receiving advertising mails

The use of information published in the context of the obligation to provide a masthead for sending not explicitly requested advertising and information materials is hereby rejected. The operators of the pages explicitly reserve the right to take legal action in the event of the unsolicited sending of advertising information, for example through spam emails.

As of March 2024