Return of WEEE

General Information

The German Law on the placing on the market, taking back and environmentally friendly disposal of electrical and electronic equipment (Electrical and Electronic Equipment Act) [„Gesetz über das Inverkehrbringen, die Rücknahme und die umweltverträgliche Entsorgung von Elektro- und Elektronikgeräten“ (Elektro- und Elektronikgerätegesetz - ElektroG)] obliges retailers and you as a consumer to handle electrical and electronic equipment that is no longer needed responsibly.

symbol-durchgestrichene-abfalltonne
Electrical and electronic devices marked with the WEEE symbol of a crossedout wheeled bin may not be disposed of with household waste and must be collected separately and taken to approved collection or return points. Such local recycling centers accept old electrical devices free of charge for further recycling in an environmentally friendly and resource-saving manner.

As a manufacturer, we are also obliged to take back old electrical devices and offer you the option of sending your old electrical device back to us, provided the conditions are met, in order to ensure professional disposal on site in cooperation with a professional waste disposal company.

You are responsible for deleting any personal data on the old device. Therefore, make sure that you have deleted the personal data from your old device before returning it.

Please also note the following information:

  • The returned old device can no longer be returned to you.
  • There will be no refund of the purchase price or residual value.
  • The old device will be recycled in accordance with the requirements of the Electrical and Electronic Equipment Act.
  • You will not incur any costs for proper disposal and recycling.
  • You are responsible for shipping the old device back to us.
  • We do not cover any costs for returning old electrical devices to us.
 

Return of old devices (WEEE) – Procedure

After you have completed the application form listed below for the return of WEEE and sent it to us, we will contact you as soon as possible to discuss the further procedure with you regarding the return of your old device.

Please note that this service is only available to B2B customers.

Consumers have the opportunity to hand in their old electrical devices free of charge at local recycling centers.

 

Application form

If you would like to return your old electrical device to us, please follow the link below and fill out the form:

TO THE APPLICATION FORM >