Shipment

Deliveries within Germany

 

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General information

We usually ship ordered goods the next working day after confirmed receipt of payment, if the product is "in stock" and nothing else stated (please note the information on availability on the product pages and in the shopping cart).

For orders on invoice, by cash on delivery and by direct debit, the order is usually shipped the next working day after your order, if the product is "in stock" and nothing else stated (please note the availability information on the product pages and in the shopping cart) ,

As soon as the goods leave our house, you will be informed by e-mail.

 

Shipping time

The delivery time depends on the shipping service provider.

From handing over to our dispatch service DHL or DPD, the dispatch of parcel goods to a German address usually takes 1-3 working days.

The delivery time of freight forwarding goods within Germany is usually 5-7 working days.

As soon as we have handed over your package to our logistics partner, we will send you an e-mail with tracking data, which you can use to track the shipment (see below under "Parcel Tracking").

 

Shipping partners

Depending on the scope of delivery and the nature of the goods, we will ship your order in the safest and fastest way for you. Standard parcel shipping is via DHL or DPD. The standard shipping of freight forwarding articles is done by Dachser.

 

Package tracking

As soon as we have handed over your order to our logistics partner, you will be informed by e-mail.

The e-mail contains a tracking link that allows you to track the progress of your order.

 

Shipping costs

 

Package goods:

For package goods (items with the designation "standard") we charge the following shipping fee:

  • Deliveries within Germany under 1,000.00 € order value: 8.90 €
  • Orders over a value of 1,000.00 € free shipping! (for deliveries within Germany, except orders "Oversized package goods", "19" cabinets" and "PA equipment")
 

Oversized package goods:

Oversize package goods are large-sized equipment such as certain procession systems and sound columns, which exceed the maximum dimensions permitted by our logistics partners DHL or DPD and for which an oversize surcharge per parcel is therefore required.

For parcels with non-automatically conveyable packages / NC goods (for orders that include at least one item labeled "Sperrgut / Bulky goods") we charge the following shipping fees:

  • Deliveries within Germany under 1,000.00 € order value: 15.90 €
  • Orders over a value of 1,000.00 € free shipping! (for deliveries within Germany, except orders "19" cabinets" and "PA equipment").

For over-sized parcels (for orders that include at least one item labeled "Sperrgut mit Übergröße / Bulky goods with oversize") we charge the following shipping fees:

  • Deliveries within Germany under 1,000.00 € order value: 29.00 €
  • Orders over a value of 1,000.00 € free shipping! (for deliveries within Germany, except orders "19" cabinets" and "PA equipment").
 

19" cabinets / Very oversized package goods:

Depending on their size, 19" cabinets (items with the designation "19"-Schränke / 19" cabinets") are delivered on pallets via a forwarding company (basically to the curbside) or via our logistics partners (DHL or DPD).

For shipping 19" cabinets or items with excess length or width (for orders containing at least one item labeled "19"-Schränke / 19" cabinets") we charge a shipping fee per order amounting to 59.00 € (for deliveries within Germany, except orders "PA equipment").

 

PA equipment:

PA equipment (items with the designation "PA-Equipment") are large equipment that we can not ship via our logistics partners DHL and DPD.

PA equipment is generally delivered on pallets via a forwarding company to the curb.

For the dispatch of PA equipment (for orders containing at least one item with the name "PA equipment"), we charge a shipping fee per order amounting to 79.00 € (for deliveries within Germany).

 

Self-collection (pickup):

You can also pick up your ordered goods from us or have them picked up by a shipping service provider commissioned by you.

For pickup by the customer, we do not charge shipping costs; these must be determined and borne by the customer himself.

As soon as your order is ready for collection, we will inform you immediately by e-mail. Pickup is available during our business hours. Please note that we may request the presentation of your identity card when handing over your order.

 

Cash on delivery payment:

When paying by cash on delivery, 7.50 € COD charge will be added.

 

Shipping abroad

Shipping via our online shop only within Germany and selected addresses (destinations) outside of Germany.

 

Self-collection (pickup):

For certain orders via our online shop with delivery to certain addresses (destinations) outside of Germany, we only offer the possibility of picking up the goods by the customer or pick up by a shipping service provider commissioned by the customer.

For pickup by the customer, we do not charge shipping costs; these must be determined and borne by the customer himself.

As soon as your order is ready for collection, we will inform you immediately by e-mail. Pickup is available during our business hours. Please note that we may request the presentation of your identity card when handing over your order.

NOTE:

You would prefer to have the items delivered?

We can gladly offer you the delivery of the ordered goods to addresses outside of Germany also by our shipping partners (for example DHL or forwarding agency). Please inform us by e-mail. We will gladly send you a separate offer about shipping costs.

Foreign customers whose country is currently not available for orders in our online shop, please contact Phoenix Professional Audio GmbH directly via +49 (0) 8061 - 495 603 0 or email: info@phoenix-pa.com.
 

Estimated shipping costs

The estimated shipping costs can only be used if the basket is not empty.