FAQ - Frequently Asked Questions

note_phoenix

Shipping and delivery conditions

How much are the shipping costs?

Generally, we charge a shipping fee for deliveries within Germany for packaging and shipping amounting to € 9.80 per order. Orders with a value of more than 1,100.00 € are delivered free of charge within Germany.

Please note that for forwarding goods such as PA equipment and 19" cabinets as well as bulky goods with oversize, different shipping costs will be charged.

For more detailed information, including shipping costs abroad, see shipment.

To what countries can orders be shipped?

Generally, we distribute our products worldwide. However, the delivery of goods ordered via our online shop is exclusively to addresses within Germany and selected addresses (destinations) outside of Germany.

For certain orders via our online shop with delivery to certain addresses (destinations) outside Germany we exclusively offer possibility of picking up the goods by the customer or pick-up by a shipping service provider commissioned by the customer. We can gladly offer you the delivery of the ordered goods to addresses outside of Germany also by our shipping partners (for example DHL or forwarding agency). Please inform us by e-mail. We will gladly send you a separate offer about shipping costs.

Customers from abroad, whose country is currently not available for orders in our online shop, can gladly order from us by phone (+49 (0) 8062 - 908 49 84), by fax (+49 (0) 8062 - 728 37 37) or e-mail (info@phoenix-pa.com).

Which payment options do I have?

Orders from Germany

We accept the payment by PayPal, payment in advance and payment by cash on delivery plus € 7.50 cash on delivery fee.

As a registered dealer in our online shop from Germany, you can conveniently order with us on invoice and transfer the invoice amount within 14 days to our account. The deduction of cash discount is only permitted in case of a written agreement.

As a registered dealer in our online shop from Germany, you can pay easily and conveniently by direct debit. When paying by direct debit, we grant you an automatic discount of 2%. You will receive a SEPA Business-to-Business Direct Debit Mandate from us for signature.

For more information about our payment options, please visit payment options.

Orders from abroad

We accept the payment by PayPal and payment in advance.

For more information about our payment options, please visit payment options.

Product information

Are the devices new?

All products offered are, unless otherwise stated, new goods in original packaging.

For products that are offered as B stock, please note the information in the product description.

Where were the devices made?

We see ourselves as a specialist and supplier of high quality and innovative solutions for acoustic problems. For this reason, you will not receive any inferior goods from Asia, but almost exclusively products that were produced in the EU.

Where can I get further information about the products offered?

Further information on our products as well as advice from our experts can be obtained via +49 (0) 8062 - 908 49 84.

For technical support please contact our team at +49 (0) 8062 - 908 49 82 or via support@phoenix-pa.com.

Prices

I am a dealer. Do I receive discounted special rates?

Of course, we offer dealers our products at discounted rates.

In order to see the prices of the dealers, you must be logged in and registered with us as a dealer. To register with us as a dealer, please follow the instructions in our dealer area.

I would like to place a larger order as part of a project. Are special conditions possible?

We are happy to negotiate larger projects separately with you. Please call us (+49 (0) 8062 - 908 49 84) or send an email to info@phoenix-pa.com. Together we will find a suitable solution!

Order processing

I received a coupon. How can I redeem it?

Vouchers can be redeemed in your shopping cart. To do this, enter the voucher code you have received and click on "add". The discount will then be automatically deducted from the total amount of your order.

I am a customer from abroad. How can I order from you if my country is not available for purchase in the online shop?

Customers from abroad, whose country is currently not available for orders in our online shop, can gladly place their orders by call (+49 (0) 8062 - 908 49 84), by fax (+49 (0) 8062 - 728 37 37) or e-mail (info@phoenix-pa.com). Please understand that ordering via our online shop is currently not possible for every country.

Service / Repairs

I have a technical problem or a question - who can I contact?

For technical problems or questions please contact our support via +49 (0) 8062 - 908 49 82. Alternatively you can also describe your problem in an e-mail. Please send it to support@phoenix-pa.com.

I have a defective device for repair - how do I go about it?

Devices for repair have to be registered with Phoenix in advance. To send a defective item, a RMA number pre-assigned by Phoenix is required (request RMA number here >). In addition to this RMA number, the repair shipment must also be accompanied by a precise error description (RMA document). Further information on the procedure for registering repairs can be found here. Further information about repair costs can be found in § 10 of our General Terms And Conditions.

For questions regarding repairs please contact our support via telephone: +49 (0) 8062 - 908 49 82 or by e-mail: RMA@phoenix-pa.com.